Privacy Notice

Contact details

If you have any questions about this privacy notice, please contact us at info@veliax.co.uk.

What information we collect, use, and why

We collect and use personal data when dealing with queries submitted through our website, when providing services to clients, and when sending Veliax updates, news, and promotions. This includes names and business contact details.

We also automatically collect technical information about the devices and networks you use when you visit our website, such as your IP address, device type, browser, and information about how you interact with our site.

Veliax does not use cookies or similar tracking technologies on www.veliax.co.uk. You will not see a cookie banner on our website, nor do we maintain a cookie policy.

Where we get personal information from

We obtain personal data directly from you when you contact us via our web form or when you engage with us during the provision of our services.

Our lawful bases for the collection and use of your data

When we process personal data as part of responding to queries or delivering our services, we rely on the legitimate interests lawful basis.

When we send you emails about Veliax updates, news, and promotions, we rely on your consent. You may withdraw this consent at any time.

Your data protection rights

You have the following rights under UK data‑protection law:

Right of access – to request copies of your personal information.
Right to rectification – to ask us to correct or complete inaccurate or incomplete information.
Right to erasure – to ask us to delete your personal information.
Right to restrict processing – to request limits on how we use your information.
Right to object – to object to our processing of your personal data.
Right to data portability – to ask us to transfer your information to another organisation or to you.
Right to withdraw consent – when processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@veliax.co.uk.

How long we keep information

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements. In practice, this means retaining enquiry and service‑related information for a limited period following the end of our interaction with you, unless we are required to keep it for longer to meet our legal obligations or to resolve disputes. When information is no longer needed, we securely delete or anonymise it.

Who we share information with

We may share personal data with trusted third‑party service providers who support the operation of our business, such as IT providers, email and communication services, and professional advisers. These organisations act as data processors and may only process personal data on our instructions and for the purposes we specify. We ensure that all processors are subject to appropriate contractual and security obligations designed to protect your information. We do not sell or share your personal data for marketing purposes.

International transfers

Some of our service providers may process personal data outside the UK. Where this happens, we ensure that appropriate safeguards are in place to protect your information in line with UK data‑protection laws. These safeguards may include adequacy regulations issued by the UK government or the use of standard contractual clauses approved for international transfers. Further details are available on request.